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 1. Introduction

Gambling is an enjoyable leisure activity for many Australians and the RSL Art Union has prepared this Player Information Guide to assist you to make informed decisions on your gambling. It contains information on government regulations, gambling products and services offered by the RSL Art Union, player return rates and chances of winning and some basic suggestions to help you enjoy gambling within your means. The Guide supports the Queensland Responsible Gambling Code of Practice and supporting documentation (Queensland Responsible Gambling Resource Manual and Responsible Gambling Policy) in the responsible provision of gambling products and services by the RSL Art Union.

2. Government Regulations
All gambling products and services are regulated by government agencies, particularly the Queensland Office of Gaming Regulation. This means that charitable and non-profit gaming activities are covered by specific legislation. The Charitable and Non-Profit Gaming Act 1999 covers charitable gaming activities. Category 3 providers (gross proceeds per game in excess of $20,000) are also required to meet strict licensing requirements.

3. Charitable and Non-Profit Gambling Products and Services
Charitable and non-profit activities covered by this section of the Resource Manual include the following gambling products and services:

Art unions and

- Calcutta sweeps

4. Chances of Winning Art Unions
The chances of winning will depend on the number of tickets actually sold. Please feel free to ask the RSL Art Union for details.

5. Basic Suggestions to Enjoy Gambling Within Your Means
Only you can decide how much time and money you want to spend on gambling. You should spend only what you can afford to lose. When gambling on charitable and non-profit activities, you should remember that these games are products of chance and randomness and there is no guarantee that you will achieve the winning outcomes any of the time.

6. Removal of Name and Address from Mailing List
The RSL Art Union will ensure no gambling–related correspondence or promotional material is sent to customers who have formally requested that this information not be sent. Customers can request removal from existing database lists at any time, by telephoning (07) 3839 8399 or 1300 775 888.

7. In summary
The RSL Art Union promotes a responsible approach to gambling and offers gambling products for your enjoyment. Only you can decide how much time and money you want to spend on gambling. Contact the RSL Art Union Gaming Customer Liasion Officer on (07) 3839 8399 if you require odds for specific games or to resolve a complaint. If you think you may have a problem with gambling please contact the RSL Art Union on (07) 3839 8399. Alternatively you can contact the Gambling Help service on 1800 222 050

Queensland Gambling Help Service Contact Details

Gambling Help-Line - Free, Confidential, 24 hour service: 1800 222 050

Local services

- Brisbane - Mt Gravatt & Spring Hill: 07 3349 5111

- Logan: 07 3808 9235

- Ipswic: 07 3281 8677

- Toowoomba: 07 4632 2615

- Gold Coast & Redlands: 07 5575 6122

- Sunshine Coast (Caloundra): 07 5492 7255

- Caboolture Strathpine and Redcliffe: 07 5428 6244

- Wide Bay and Burnett (Maryborough): 07 4124 3839

- Rockhampton and Central Queensland: 07 4927 4000

- Mackay and Whitsunday: 07 4957 4542

- Townsville: 07 4772 7799

- Cairns: 07 4050 4955

- Mount Isa: 07 4743 4449

Check in your telephone directory for Gamblers Anonymous (24 Hours) in your local area.

Other support services Life Line (24 Hours), Salvation Army (Residential Programs) may also be available in your area to provide support for gambling-related problems.

Inter-state gambling help-line numbers

  New South Wales: 1800 633 635

- Victoria: 1800 156 789

- Tasmania: 1800 000 973

- South Australia: 1800 060 757

- Western Australia: 1800 622 122

- Australian Capital Territory: 02 6247 065

Play Responsibly