Arrow icon All FAQs


How do I receive my tickets?

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RSL Prize Home tickets that have been ordered online will be emailed to you. All other tickets will be sent via your preferred ticket delivery option (either by email or posted to the street address you provided).

If you've pre-ordered tickets, you'll receive your tickets shortly after the draw’s open date.

Updating your postal address

You can update your postal address online via your account.

Changing your delivery preferences

To change your delivery preferences, please contact us.

Can I share my ticket with another person?

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Yes – you can nominate yourself, one other person, or yourself and one other person together as an entrant on a single ticket, ticket book purchase or ongoing VIP Club subscription.

Each lottery ticket will be allocated to the person or two people named on the RSL Art Union account at the time of purchase.

For more info please see the terms and conditions.

How can I pay for my tickets?

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For RSL Prize Home tickets we accept all major credit cards (excluding American Express) and debit cards, direct debit (from your nominated Australian bank account), PayPal, cheque, or money order (from your Australian bank account). We are not able to accept international cheques.

If you're a VIP Club subscriber your account or card will be debited on the opening day of each draw. For draw dates please see the VIP Calendar.

For more info please read our terms and conditions.

I live overseas. Can I still enter your draws?

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Yes, overseas supporters can enter RSL Prize Home lotteries! However, you will need to check your country’s regulations to ensure you are permitted to do so under local law.

Please note that residents of the United States of America, United Kingdom or the European Union who have not purchased tickets in any RSL Prize Home draw prior to 25 May 2018 aren't eligible to enter. It is the responsibility of overseas supporters to check their own country’s laws and regulations.

Please also note:

  • All RSL Lottery prize and ticket values are listed in Australian dollars (AUD). We only accept payment in Australian dollars.
  • RSL Prize Home tickets can be purchased via credit card (excluding American Express), debit card, PayPal, or via direct debit from an Australian bank account.
  • Whether you can purchase RSL Prize Home tickets online while overseas will depend on your banking institution. Please contact your bank for information about international payment processing.

How do I receive my bonus tickets?

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If you buy a ticket book in RSL Prize Home draws, you may be eligible for bonus tickets. (How many depends on the value of ticket book you choose and will be displayed at checkout.)

If your ticket book includes bonus tickets, your bonus tickets will automatically be included with your total ticket allocation.

For more info on ticket bonuses please see the RSL Prize Home terms and conditions.

Is my ticket tax deductible?

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Because your ticket purchase provides you with the potential for personal benefit (winning a prize), it isn't tax deductible.

However, every ticket you purchase from RSL Art Union helps provide much-needed assistance for Queensland's veterans and their families, and assists in funding programs for veterans throughout Australia.

Read more about how your support helps.

What happens if a draw sells out?

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If we receive your ticket payment after an RSL Prize Home draw sells out, your order will be automatically entered into the next Prize Home draw.

To keep up-to-date with draw open dates, please see our VIP Calendar, Prize page, or Facebook page.

I have bought tickets before, but the website says I don't have an account. Why?

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You may have an account under another email address that you provided previously. Please try signing in using another email address that you may have provided.

Why can't I log into my account?

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If you're having difficulty logging into your account, try closing your browser and reopening it before trying to log in again.

If you're still having difficulty, please check your internet browser settings to see if the website has been blocked from sending cookies. The site works in Internet Explorer 10+ and all current versions of Firefox, Chrome, and Safari.

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