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Frequently Asked Questions
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How do I update my account details?
How do I reset my password?
To reset your password, please visit the Login page, and click the link for 'Forgot password'. You will then need to enter your email address to receive a temporary security code to enter a new password.
How do I modify my payment information?
You can update your stored payment information online via your online account page or calling us.
How do I manage my VIP Subscription?
As a VIP Club subscriber you're free to change, pause or cancel your subscription at any time. You can also skip a draw if you like.
To adjust your ticket purchase amount, or skip/pause/cancel your VIP subscription, simply log into your account or call us.Please note: if your subscription is paused, you won't be eligible for any VIP-only bonus draws.
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