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Tickets

How do I receive my tickets?

RSL Prize Home tickets that have been ordered online will be emailed to you. All other tickets will be sent via your preferred ticket delivery option (either by email or posted to the street address you provided).

If you've pre-ordered tickets, you'll receive your tickets shortly after the draw’s open date.

Updating your postal address

You can update your postal address online via your account.

Changing your delivery preferences

To change your delivery preferences, please contact us.

Can I share my ticket with another person?

Yes – you can nominate yourself, one other person, or yourself and one other person together as an entrant on a single ticket, ticket book purchase or ongoing VIP Club subscription.

Each lottery ticket will be allocated to the person or two people named on the RSL Art Union account at the time of purchase.

For more info please see the terms and conditions.

How can I pay for my tickets?

For RSL Prize Home tickets we accept all major credit cards (excluding American Express) and debit cards, direct debit (from your nominated Australian bank account), PayPal, cheque, or money order (from your Australian bank account). We are not able to accept international cheques.

If you're a VIP Club subscriber your account or card will be debited on the opening day of each draw. For draw dates please see the VIP Calendar.

For more info please read our terms and conditions.

I live overseas. Can I still enter your draws?

Yes, overseas supporters can enter RSL Prize Home lotteries! However, you will need to check your country’s regulations to ensure you are permitted to do so under local law.

Please note that residents of the United States of America, United Kingdom or the European Union who have not purchased tickets in any RSL Prize Home draw prior to 25 May 2018 aren't eligible to enter. It is the responsibility of overseas supporters to check their own country’s laws and regulations.

Please also note:

  • All RSL Lottery prize and ticket values are listed in Australian dollars (AUD). We only accept payment in Australian dollars.
  • RSL Prize Home tickets can be purchased via credit card (excluding American Express), debit card, PayPal, or via direct debit from an Australian bank account.
  • Whether you can purchase RSL Prize Home tickets online while overseas will depend on your banking institution. Please contact your bank for information about international payment processing.

How do I receive my bonus tickets?

If you buy a ticket book in RSL Prize Home draws, you may be eligible for bonus tickets. (How many depends on the value of ticket book you choose and will be displayed at checkout.)

If your ticket book includes bonus tickets, your bonus tickets will automatically be included with your total ticket allocation.

For more info on ticket bonuses please see the RSL Prize Home terms and conditions.

Is my ticket tax deductible?

Because your ticket purchase provides you with the potential for personal benefit (winning a prize), it isn't tax deductible.

However, every ticket you purchase from RSL Art Union helps provide much-needed assistance for Queensland's veterans and their families, and assists in funding programs for veterans throughout Australia.

Read more about how your support helps.

What happens if a draw sells out?

If we receive your ticket payment after an RSL Prize Home draw sells out, your order will be automatically entered into the next Prize Home draw.

To keep up-to-date with draw open dates, please see our VIP Calendar, Prize page, or Facebook page.

I have bought tickets before, but the website says I don't have an account. Why?

You may have an account under another email address that you provided previously. Please try signing in using another email address that you may have provided.

Why can't I log into my account?

If you're having difficulty logging into your account, try closing your browser and reopening it before trying to log in again.

If you're still having difficulty, please check your internet browser settings to see if the www.rslartunion.com.au website has been blocked from sending cookies. The site works in Internet Explorer 8+ and all current versions of Firefox, Chrome, and Safari.

VIP Membership

What are the benefits of becoming a VIP Club subscriber?

As a VIP Club subscriber you'll enjoy a wide range of benefits including:

  • Guaranteed tickets in every RSL Prize Home Lottery (10 per year)
  • Entry into two gold bullion VIP-only Heroes Draws worth over $2M* each
  • Entry into weekly $5,000 bonus cash draws
  • Entry into quarterly $100,000 cash draws

That’s over $5 million in exclusive extra prizes and 58 more chances to win each year!

See the VIP Calendar for all draw dates.

Through your ongoing support as a subscriber, you'll also help RSL Queensland continue providing much-needed assistance to Queensland's veterans and their families, and assist in funding programs for veterans throughout Australia.

Find out more about the VIP Club!

Can I purchase additional tickets for the VIP-only draws?

Only VIP Club subscribers can enter VIP-only draws. You can join the VIP Club online.

VIP Heroes Draws: You can increase your chances of winning the VIP-only Heroes Draw (conducted twice a year) by increasing your subscription ticket value prior to the draw opening.

(Please note, this will also increase your VIP Club subscription value for future draws unless you change it. You can update your VIP Club subscription value any time via your online account.)

Quarterly $100,000 & weekly $5,000 bonus cash draws: Additional tickets aren't available in bonus cash draws. If you're a VIP Club subscriber with a valid entry in a current RSL Prize Home draw, you'll receive automatic entry into the corresponding bonus cash draws.

See the VIP Calendar for draw dates.

For more info please see the terms and conditions.

How do I join the VIP Club?

To start your VIP Club subscription and enjoy all the exclusive VIP benefits, simply:

I am a VIP member when should I expect to be billed?

There are 12 draws a year including 10 Prize Home Draws and 2 VIP-only Heroes Draws. Your payment will be debited on the open day of each draw. (For draw dates please see the VIP Calendar.)

Want to see what you could win? Check out the latest prize lineup!

I'm a VIP Club subscriber. How do I manage my subscription?

As a VIP Club subscriber you're free to change, pause or cancel your subscription at any time. You can also skip a draw if you like.

To adjust your ticket purchase amount, simply log into your account.

To skip, pause or cancel your subscription, please call our friendly customer service team on 1300 775 888.

Please note that if your subscription is paused, you won't be eligible for any VIP-only bonus draws.

What are the VIP-only Hero Draws?

Each VIP Heroes Draw gives VIP Club subscribers the chance to win over $2 million* in gold bullion.

Only VIP Club subscribers are entered into this draw (held twice a year), offering great odds to win!

Find out more about the VIP Club.

* Subject to State & Territory licensing approval.

What are the main changes?

Based on customer feedback, we have decided to update our VIP Club and overall prize structure. As a result, all valid VIP members will now be automatically entered to win a bonus weekly $5,000 draw and bonus $100,000 quarterly draw.

Our non-VIPs will enjoy even bigger and better first prizes as well as regular bonus draws. You can enjoy these benefits from 30 October 2019. See the VIP Club T&C’s for more details.

Who is eligible for the weekly $5K cash draws, and when are they drawn?

VIP Club subscribers with a valid entry in the current RSL Prize Home draw receive automatic entry into the weekly $5K Pay Day Draws.

The $5K Pay Day Draw is drawn every Thursday at 10am (AEST).

For future draw dates, check out the VIP Calendar.

Who is eligible for the quarterly $100K cash draws, and when are they drawn?

VIP Club subscribers with a valid entry in the current RSL Prize Home draw receive automatic entry into the quarterly $100K Quarterly Cash Draw.

The $100K Quarterly Cash Draw is drawn at 10am (AEST) each quarter.

For future draw dates, check out the VIP Calendar.

How will winners of the bonus draws be notified?

In the first instance the winner will be notified by phone. If the winner does not have a valid phone number on file, we will reach out via email or mail.

Your Account

Why am I not receiving the Security Code email?

Your temporary security code (which is only valid for up to 15 minutes) may have gone to your email's junk/spam folder.

If it's not there, try clearing your browser's cookies and browsing history and ensure your browser is updated to the latest version. Then click the 'Forgot password' link on the account login page, follow the prompts and recheck your email.

Finally, try checking your email server. If you provided a business or government email address then security and/or firewall settings may be blocking the message.

If these steps don't resolve the issue, please don't hesitate to contact us.

How do I update my contact/payment information?

You can update your contact and payment details online via your account.

My card is not expired, why am I receiving an email/SMS saying that it is expired?

To make sure you don't miss out on tickets in upcoming draws, we'll notify you via email/SMS when your card is 3 months away from expiry.

Selecting a password to secure your account

How to choose a secure password

To help keep your account and details secure, your password must contain:

  1. A minimum of 8 characters
  2. At least 1 uppercase and 1 lowercase letter
  3. At least 1 number

For additional security we strongly recommend including one of the following limited special characters: ! @ $ ^ * ( )

We also strongly suggest you use a pass-phrase (a string of uppercase/lowercase letters, numbers and symbols, e.g. ILik3JohnGri$h@m) that you can easily remember, but is hard to guess.

How to secure your password

  • Do not share your passwords with anyone.
  • Do not write your passwords down anywhere.
  • Make it unique. Reusing a password multiple times makes it less secure, as it only requires one breach to compromise all the different places where that password is used.
  • If you have many accounts across many different sites, consider using pass-phrases instead of passwords.
  • Wherever it's available, enable two-factor authentication. This further protects your account with a second identity check. (Anyone trying to access your account will need to provide both the correct password and a one-off code sent directly to you.)

How Your Support Helps

How can I get assistance from RSL Queensland?

Life always has its ups and downs. But as a veteran or the partner of a veteran, you don’t have to face them on your own.

Whether you're looking for employment, scholarships, wellness programs, assistance with DVA claims, or crisis support, RSL Queensland has free programs and people at the ready to help you achieve your life goals.

To learn more and get assistance, visit www.rslqld.org or call 134 RSL.

How does the Art Union raise funds and find contributors to support the cause?

Here at the RSL Art Union we proudly work with many professional fundraisers across multiple fundraising streams to connect with contributors across Queensland, NSW, ACT and South Australia in support of veteran services.

Some of our fundraising streams include:

Kiosks – We are proudly partnered with a number of fundraising partners in many locations in your local area, including shopping centres, to bring you the opportunity to become an RSL Art Union VIP Club subscriber.

Tele-fundraising and customer service – We partner with expert tele-fundraisers and client services professionals who may contact you via phone to provide you with an opportunity to become an RSL Art Union VIP Club subscriber and/or participate in any of our Art Union prize home lotteries.

Door-to-door sales – We proudly partner with fundraisers who may politely ask to have a chat with you at your door about becoming an RSL Art Union VIP Club subscriber.

Our website – You may find yourself encouraged to visit our website to become a VIP Club subscriber or simply enter one of our exciting Art Union prize home lotteries. To do this, simply:

What does my contribution to RSL Art Union go towards?

RSL Art Union raises funds that allow RSL Queensland to provide practical support and assistance to current and former Defence members and their families.

RSL Queensland’s purpose is to ensure a bright future and enduring legacy for veterans and their families.

Learn more at rslqld.org.

Prize Home Draws

Are all of your prize homes new?

The majority of RSL Prize Homes are built brand new, while some are existing homes, expertly renovated. In both instances RSL Queensland works closely with our accredited partners in the building industry to ensure the highest quality of standards are maintained.

When are your prize homes open for viewing?

Due to current government guidelines in response to COVID-19, and the location and popularity of our prize homes, RSL Queensland has deemed opening prize homes to the public a potential health risk to members of our community.

As a result our prize homes are temporarily closed to public viewing. This is to ensure the health and safety of our customers and contributors, which remains our top priority.

RSL Queensland will continue to assess this risk into the future as new health guidelines are provided.

Explore our prize homes online!

You can explore RSL Prize Homes online any time you like! Visit our Prize page to access draw brochures, photos, videos, floor plans and virtual tours.

What is the Bonus Book prize?

If you purchase over $5 worth of multiple tickets in our general prize home draws, or over $20 worth of multiple tickets in our Golden Treasure prize home draws, you're eligible to win a bonus book prize!

Ranging between $10,000 and $100,000 in gold bullion, the bonus book prize is awarded to the first prize winner and determined by the value of their ticket purchase.

For more info please see the terms and conditions.

What happens if I win gold bullion?

You have the option of taking possession of the gold bullion, or selling the gold bullion to claim its value in cash.

Please note that selling costs and market variations apply when selling gold bullion.

How do I find out if I am a winner?

After each draw, the winner is notified by registered mail and we will attempt to contact the winner by phone.

The winner's details will also be posted on our Winners page, Facebook and Instagram shortly after the draw.

You can also see a public notice in 'The Australian' newspapers two days after the draw.

See our latest winners.

When will the details of each draw be released to the public?

Full details of our current and some of our upcoming draws are available online – see Prizes.

For the latest draw updates, follow us on Facebook page and Instagram.

If you're signed up for our emails we'll email you on the open day of each draw, giving you all the draw details and the chance to order tickets.

See the VIP Calendar for draw dates.

Do I have to pay tax on the first prize if I win?

Prizes won in our draws needn't be declared for tax purposes unless you profit from selling or parting with them.

Assets won in our draws can be sold at the prize value completely tax-free. If you sell an asset at a higher rate than its value, then capital gains tax may apply on the difference.

More detailed information can be found via the Australian Taxation Office.

Please note this is not financial advice. We advise all our prize winners to seek professional financial advice to fully understand any tax implications.

Where is the draw held?

RSL Art Union draws are held at RSL Queensland Head Office or as specified in the terms and conditions for each draw. (If you would like to review this information, the disclosure statement is located on the back of your ticket, on our promotional brochures and on our website.)

Due to current government guidelines in response to COVID-19, and the physical limitations of the location in which the draw is conducted, RSL Queensland has deemed opening draws to the public a potential health risk to members of our community.

As a result draws are temporarily closed to the public. This is to ensure the health and safety of our customers and contributors, which remains our top priority.

Of course, each draw is still subject to all the usual controls, including being supervised by an external auditor. As usual, draw results will be published online, on Facebook and Instagram.

We apologise for any inconvenience and look forward to welcoming you back at a later date.