How do I receive my tickets?
All WIN WIN tickets will be emailed to you (no postal tickets permitted). RSL Prize Home tickets that have been ordered online will be emailed to you. All other tickets will be posted to the street address provided. If you have pre-ordered tickets, you will receive tickets shortly after the draw’s open date. If you would prefer to receive your tickets by email only, please contact our customer service team by phone:
(AUS) 1300 775 888, (NZ) 0800 450 970 or (INT) +61 7 3188 0436.
Or send an email to email@example.com.
Can I share my ticket with another person?
Yes, a person can nominate themselves or themselves and another person together as an entrant, on a single ticket or ticket book purchase, or ongoing VIP Club membership subscription. Each lottery ticket will be allocated to the person or persons named on the RSL Art Union account at the time of purchase.
For RSL Prize Home full terms and conditions of entry, please click here.
For WIN WIN full terms and conditions of entry, please click here.
How can I pay for my tickets?
For RSL Prize Home tickets, we accept all major credit cards (excluding AMEX), debit cards, direct debit from your nominated Australian bank account, PayPal, cheque, or money order from your Australian bank account. We are not able to accept international cheques.
For WIN WIN tickets, we accept all major credit cards (excluding AMEX), debit cards and PayPal.
I live overseas can I still enter?
Yes, overseas supporters can enter RSL Prize Home and WIN WIN lotteries, but you will need to check your country’s regulations to ensure you are permitted to do so under local law. In addition, please note residents of the United States of America, United Kingdom or the European Union who have not purchased tickets in any Prize Home Draw prior to 25 May 2018 cannot enter. It is the responsibility of overseas supporters to check their own country’s laws and regulations.
- All RSL Lotteries prize and ticket values are listed in Australian Dollars (AUD) and we will only accept payment for tickets in this currency.
- RSL Prize Home ticket payment will be accepted from credit card (excluding AMEX), debit card or PayPal, or via direct debit from only an Australian bank account.
- WIN WIN ticket payment will be accepted from credit card (excluding AMEX) debit card or PayPal.
- The ability to purchase RSL Prize Home and WIN WIN tickets online whilst overseas will depend on the banking institution. Please check with your bank for international payment processing information.
How do I receive my bonus tickets?
Bonus tickets are only available in the RSL Prize Home draws. If your book value includes bonus tickets, then your bonus tickets will automatically be included in your Prize Home ticket total.
Is my ticket tax deductible?
No. The funds raised from the sale of RSL Prize Home and WIN WIN tickets contribute to many veteran welfare and support services (such as Mates4Mates and Angus House emergency accommodation), and research into PTSD treatment. However, your ticket purchase provides you with the potential for personal benefit (winning a prize) and therefore this purchase is not tax deductible.
What happens if a draw sells out?
If an order is received after the date and time an RSL Prize Home draw has sold out, the order will be automatically entered into the next prize home draw. If you would like to keep up to date with open dates for draws, please visit the draw page on our website or like our Facebook page.
If a WIN WIN draw sells out, you will be notified, and payment will not be taken. You will have the option of purchasing tickets in the next game when it opens. Please visit the draw page on our website.
I have bought tickets before, but the website says I don't have an account. Why?
You may have an account under another email address that you provided previously. Please try signing in using another email address that you may have provided. If this has not solved the issue, please call our customer service team on 1300 775 888 or send an enquiry via our Contact Us page.
Why can't I log into my account?
If you are having difficulty logging in to the site, try closing your browser and opening it again, then going back to the sign-in page. If you are still having difficulty, please check if the www.rslartunion.com.au website has been blocked from sending cookies in your Internet browser settings. This site works in Internet Explorer 8+ and all current versions of Firefox, Chrome, and Safari.
If the steps above have not solved the issue, please call our customer service, or send an enquiry via our Contact Us page.
Prize Home VIP Membership
What are the benefits of becoming a VIP member?
Your continued support as a VIP member enables RSL Queensland to provide much-needed assistance to Queensland's veterans and assists in funding programs for veterans throughout Australia.
As a VIP member you will enjoy:
- Guaranteed tickets in ten annual prize home lotteries.
- Entry into two gold bullion VIP-only Heroes draws worth over $2M* each.
- Automatic free entry into weekly $5,000 cash draws.
- Automatic free entry into quarterly $100,000 cash draws.
- That’s over $5 million in extra prizes exclusive to VIP members!
*Subject to State & Territory licensing approval.
Can I purchase additional tickets for the VIP-only draws?
Additional tickets are not available in the two VIP Heroes draws; this is to keep them exclusive for our VIP members. If you would like to increase your chances in the VIP-only draw you need to increase your VIP subscription value in the draw prior to the VIP-only draw opening. Please note, this will also increase your overall VIP subscription value for future draws.
How do I pay for my VIP tickets?
There are several ways you can do this:
- You can pay using your credit card and your payment will be deducted on the opening day of each draw.
- We can set up a direct debit from your nominated bank account, contact our customer service team.
- If you would like to pay by cash or cheque, please contact our customer service team.
How do I sign up as a VIP?
You can let us know if you would like to become a VIP by a number of ways:
- Simply select 'Join the VIP Club' in the main navigation of this website or click here.
- You can tick and sign the VIP section of your next mail order form.
- Call our customer service team on 1300 775 888.
I am a VIP member when should I expect to be billed?
There 12 Prize Home Draws a year, 10 regular Prize Home Draws (including 2 Golden Treasure Draws) and 2 VIP Heroes Draws. Your nominated financial institution will be debited on the open day of each draw. To check the dates, view the VIP Calendar.
If I become a VIP Member can I stop or alter my automatic tickets?
Of course, you are totally in control. You can adjust your ticket purchase amount up or down in the Your Account section of this site.
As a VIP customer you decide when you would like to cease future ticket purchases. Just give our friendly team a call to alter your VIP Membership.
What are the VIP-only Hero Draws?
There are two VIP-only Hero-Draws conducted each year with over $2 million* in gold bullion to win each time. Only VIP members are entered into this draw, offering great odds to win! Click here for more information.
* Subject to State & Territory licensing approval.
Who is eligible for the weekly $5k cash draws?
VIP members who have a valid entry in the current Prize Home Draw will be automatically entered in the ‘$5K Pay Day’ draw.
When will the weekly $5k cash draws be drawn?
The weekly ‘$5K Pay Day’ draw will be drawn every Thursday at 10am (AEST). For future draw dates, please see our calendar.
Who is eligible for the $100k quarterly cash draws?
VIP members who have a valid entry in the current Art Union Draw will be automatically entered in the ‘$100K Quarterly Cash’ draw.
When will the $100k quarterly cash draws be drawn?
The $100K ‘Quarterly Cash’ draw will be drawn at 10am (AEST) each quarter, to see specific draw dates please refer to our calendar.
How will winners of the bonus draws be notified?
In the first instance, the winner will be notified by email. However, if the winner does not have a valid email address on file, we will reach out via phone or mail.
Can I change my VIP Club membership?
Yes, your VIP Club membership is completely flexible. This means you can call us on 1300 775 888 to put your membership on hold or if you like, upgrade, reduce or cancel your support of our Defence families. While your membership is on hold or cancelled, you will not be eligible for any VIP member-only bonus draws.
RSL Art Union Account
Why am I not receiving the Security Code email?
Firstly, check your junk or spam inbox for your temporary security code which is only valid for up to 15 minutes. Try clearing your browser's cookies and browsing history and ensure your browser is updated to the latest version, before clicking the forgot password link on the Sign In page.
Lastly check your email server, if you provided a business or government email address then security and/or firewall settings may be blocking the message.
If these steps have not solved the issue, please call our customer service team on 1300 775 888 or send an enquiry via our Contact Us page.
How do I update my contact/payment information?
You can update your contact details and financial institution on your RSL Art Union Account by signing into the account on the sign in page on this site or by contacting our customer service team on 1300 775 888.
My card is not expired, why am I receiving an email/SMS saying that it is expired?
You can receive this reminder notification if your card expires within 3 months of receiving the email/SMS. If you are still receiving notification emails/SMS, please call our customer service team on 1300 775 888 and they will be able to assist you further.
Selecting a password to secure your account
- We recommend that you use a combination of uppercase/lowercase letters, numbers and symbols.
- Use as many characters as you can - a longer password is harder to guess.
- Avoid anything that can be easily guessed such as your name, address, birthday, or common quotes and phrases.
- Consider using a passphrase, which is similar to a password but instead of creating a string of uppercase/lowercase letters, numbers and symbols, use words that tell a story. For example: ILik3JohnGrish@m. It is a phrase that is easy to remember for you, but very difficult to guess for anyone else.
- Do not share your passwords with anyone.
- Do not write your passwords down anywhere.
- Make them unique – reusing a password multiple times makes it less secure, as it only requires one breach to compromise all the different places where that password is used.
- If you have many accounts across many different sites, consider using passphrases instead of passwords.
- Wherever available, enable two-factor authentication, which adds an additional check to prove your identity as it requires you to enter a code sent directly to you to confirm your identity.
How Does RSL Art Union Help
How can I get assistance from RSL Queensland?
If you are current or past serving personnel in need of any assistance, please do not hesitate to contact your local RSL branch. You do not have to be a member of the RSL Queensland to receive assistance and can request an appointment for yourself, a family member, friend, or a client/patient.
For more information on the services provided by RSL Queensland, please visit www.rslqld.org.
What is my contribution to RSL Art Union going towards?
RSL Art Union raises funds which allow RSL Queensland to provide for the sick, helpless, wounded, aged, vulnerable, destitute, and needy among those who are serving or who have served in the Australian Defence Forces and their families.
Who do I contact if I'd like to know more?
You can send us an email to firstname.lastname@example.org or call our customer service centre on (AUS) 1300 775 888, (NZ) 0800 450 970 or (INT) +61 7 3188 0436.
Prize Home Draw Information
Are all of your houses new?
The majority of our prize homes are built brand new, some are existing homes, expertly renovated. In both instances the RSL Queensland works closely with our accredited partners in the building industry to ensure the highest quality of standards are maintained.
What are the opening times for your Prize Homes?
Each prize home will have its own opening hours. You're best to check the relevant prize web page or brochure to find out what time the home will be open. Also, please note, we generally close for selected QLD and national public holidays. If you'd like to check, please contact our customer service team by phone:
(AUS) 1300 775 888, (NZ) 0800 450 970 or (INT) +61 7 3188 0436.
Or send an email to email@example.com.
What is the Bonus Book prize?
The Bonus Book prize is for those who purchase multiple tickets over the value of $5 in our general prize home draws or over $20 in our Golden Treasure Prize Home draws. The prize ranges between $10,000 and $100,000 in gold bullion. The bonus prize is awarded to the first prize winner and is determined by the value of their ticket purchase.
What happens if I win gold bullion?
You have the option of taking possession of the gold bullion, or you can sell the gold bullion to claim its value in cash. Please note that gold selling costs and market variations do apply when selling the gold bullion.
How do I find out if I am a winner?
After each draw, the winner is notified by Registered Mail and we will attempt to contact the winner by phone. A full list of winners is available on the website. You can also see a public notice in 'The Australian' two days after the draw. Click here to view the latest winners.
When will the details of each draw be released to the public?
Full details of the draw will be available on our website on the open day of the Art Union. We will email you on the open day of the draw, giving you all the draw details the chance to order tickets. If you would like to keep up with the latest information on our draws you can do so though our RSL Art Union Facebook page or via email.
Do I have to pay tax on the first prize if I win?
You can sell completely tax free at the prize value. If you sell at a higher rate than its value, then capital gains on the difference may apply. We advise all our winners to engage professional financial advice to fully understand any tax implications.
Where is the draw held?
Due to government restrictions we are unable to invite the public to our draws until further notice. Of course, the draws will still be subject to all the usual controls, including being supervised by an external auditor. As usual, results of draws will be published on our website here. We apologise for the inconvenience and look forward to welcoming you back at a later date.
WIN WIN Draw Information
What is WIN WIN?
WIN WIN is a brand new lottery run by RSL Art Union. The winner will receive 50% of the draw total (value of total tickets sold) at the time the draw closes, or the minimum cash prize (see WIN WIN T&Cs for the minimum prize value for each draw), or whichever is greater.
Once we have raised twice the minimum prize value , the prize increases with each ticket sold, until we sell out. For example, if the minimum prize is $10,000, once we have raised $20,000 the prize increases with each ticket sold, until we sell out. Prizes are paid in cash and/or gold, dependent upon gaming regulations in the winner’s state or territory. See our terms and conditions for more details.
How is the prize calculated?
The total value of each prize will be the greater of 50% of the total value of tickets sold by draw close date or the minimum cash prize (see WIN WIN T&Cs for the minimum prize value for each draw), whichever is greater. Click here to see the live prize value for the current draw.
Once we have raised twice the minimum prize value, the prize increases with each ticket sold, until we sell out. For example, if the minimum prize is $10,000, once we have raised $20,000 the prize increases with each ticket sold, until we sell out. There is a maximum prize for each draw.
Prizes are paid in cash and/or gold, dependent upon gaming regulations in the winner’s state or territory. See our terms and conditions for more details.
How do I get updates on the WIN WIN prize?
The best place to keep up to date with WIN WIN is via our website. Watch the prize value grow here!
Can I play WIN WIN without ordering an RSL Prize Home ticket?
Yes, you have the choice to purchase tickets in WIN WIN or RSL Prize Home or both.
How do I buy tickets in WIN WIN?
Tickets are available through our website. Click here to purchase tickets now.
How do I find out if I have won WIN WIN?
After each draw, the winner will be notified by Registered Mail and we will attempt to contact the winner by phone. Winning ticket details are available on the website, click here to view the latest winning tickets.
How do I find out how much I can win in WIN WIN?
Live prize value information is available on the website while the draw is open (click here). After each draw, the website will be updated with the final prize value.
Is the WIN WIN prize all in cash or gold bullion?
The winner may receive the prize value in gold, cash, or a combination of both. This is determined by legislative cash prize limits in the state or territory in which the winner resides.
Please see our Terms and Conditions here to find out more.
What happens if I win gold bullion?
You have the option of taking possession of the gold bullion, or you can sell the gold bullion to claim its value in cash. Please note that gold bullion market variations do apply when selling the gold bullion. See our terms and conditions for more details.
Can I cancel my WIN WIN ticket and get a refund?
We will allow refunds in an open WIN WIN Draw for this game:
- if you contact us and request the tickets to be cancelled.
- If there is a processing or system error made by RSL Art Union.
- If you receive the ticket as a gift and do not accept the terms and conditions (in which case the refund will be made to the original purchaser).
- RSL Art Union changes the terms and conditions after you purchase a ticket but before the closing date of the draw and you do not accept the terms and conditions.
Where is the draw held?
Due to government restrictions, we are unable to invite the public to our draws until further notice. The draws will still be supervised by an external auditor and will adhere to each state’s legislative controls. The results of draws will be published on our website here. We apologise for the inconvenience and look forward to welcoming you back at a later date.
I live in South Australia, why can’t I buy a WIN WIN ticket?
Unfortunately, we were not able to secure a permit to operate in South Australia at this time, so residents of South Australia are not eligible to enter the draw.